Terms and Conditions
Welcome to Autobody Aesthetics (www.autobodyaesthetics.co.uk). These Terms and Conditions govern the mobile vehicle repair services provided by us to you. By booking an appointment or accepting a quote, you agree to be bound by these terms.
1. Booking Deposits
To secure a booking date and time, a deposit will be required at the time of booking.
All booking deposits are strictly non-refundable unless agreed by us. This deposit covers administrative costs and the allocation of a dedicated time slot in our mobile workshop schedule.
Agreement via WhatsApp Bookings & Deposit Payments
By confirming a repair booking via WhatsApp, SMS, email, or telephone, and subsequently paying a deposit through our online payment link provider, you enter into a legally binding contract with Autobody Aesthetics. Payment of the deposit confirms your full acceptance of these Terms and Conditions. It is the customer's responsibility to review these terms prior to submitting payment.
2. Rearranging and Cancellations
We understand that plans change. However, as a mobile service, our schedule is vital to our operations.
The customer may only rearrange a confirmed repair date once, provided that at least 48 hours' notice is given prior to the scheduled appointment time.
If a customer attempts to rearrange a booking a second time, or fails to provide 48 hours' notice, the booking will be cancelled and the deposit will be forfeited. A new deposit will be required to book a future date.
3. Payment Terms
Standard Bookings: Full payment is due immediately on the day of the repair, upon completion. We accept payment by Cash, Debit/Credit card or our online payment system. The vehicle will not be released back to the customer, and the keys will not be handed over, until full cleared payment is received via our accepted payment methods.
Third-Party Payments: If a third party (such as an insurance company, a relative, a company fleet manager, or another motorist who caused the damage) is responsible for paying for the repairs to your vehicle, we require full payment upfront before we undertake any repair work. We will not begin work or liaise with third parties for post-work billing.
Late Payments and Debt Recovery: As stated in Section 3, full payment is due immediately upon the completion of the repair on the day of service. If payment is not cleared:
We reserve the right to charge statutory interest on the overdue balance at a rate of 8% plus the current Bank of England base rate, calculated daily from the due date until the invoice is settled in full.
The customer will be held fully liable for any additional costs incurred by Autobody Aesthetics in the recovery of outstanding debts, including reasonable administrative fees, legal costs, and third-party debt collection agency charges.
4. Customer Obligations & Working Environment
As a mobile service, the customer must provide a safe, legal, and suitable workspace for our technicians to carry out the repairs (e.g., a private driveway or secure off-street parking).
We require access to a reliable power supply (where applicable) and sufficient clearance around the vehicle.
If a technician arrives and deems the location unsafe, illegal, or unsuitable to achieve a high-end finish (due to extreme weather conditions without shelter, dangerous roadside positioning, etc.), we reserve the right to reschedule.
5. Estimates and Quotes
All digital estimates provided via WhatsApp or our online portal are based on the photographs and descriptions provided by the customer.
While we strive for 100% accuracy, we reserve the right to amend the final quote upon a physical, close-up inspection of the vehicle if the damage is found to be significantly more extensive than initially visible in the photos.
5a. Validity of Estimates and Quotations
All estimates and quotations provided are valid for a period of 45 calendar days from the date of issue, unless otherwise specified in writing. If the services or booking are not formally confirmed and secured within this 45-day window, the estimate or quotation will automatically expire.
To proceed after this period has lapsed, a revised estimate or quotation may be required, and prices are subject to change based on current rates and availability.
6. Warranty & Complaints
We take immense pride in our 5-star workmanship and provide a peace-of-mind warranty on our cosmetic bodywork repairs, subject to proper vehicle care.
Our warranty does not cover subsequent damage caused by stone chips, deep scratches inflicted after our visit, harsh chemical cleaning, or accident damage.
Our repairs are guaranteed against faulty workmanship. However, this warranty does NOT cover repairs made to panels that exhibit existing rust, corrosion, or previous substandard repairs. If rust is present, the repair is cosmetic only, and no warranty is offered against the rust returning.
We use advanced color-matching technology to match the manufacturer's original paint code. However, due to natural fading, UV exposure, and prior repaints, a 100% invisible color match cannot always be guaranteed on older vehicles. The repair will be blended to the highest possible commercial standard.
Your repair comes with a lifetime ownership guarantee. However, this guarantee is void if the repaired area is subjected to harsh chemicals, abrasive cleaning methods, or pressure washing within the first 14 days following the repair, or if the vehicle suffers subsequent accidental damage.
Any complaints or issues regarding the quality of the repair must be reported to Autobody Aesthetics within 7 days of completion.
7. Delays and Arrival Times (Force Majeure)
As a mobile service, all given appointment times and durations are estimates. While we always endeavour to arrive on schedule, our arrival times are subject to factors beyond our reasonable control, including heavy traffic, road closures, severe weather conditions, unforeseen complications on previous jobs, vehicle breakdowns, or technician illness. We will always communicate any significant delays to you as soon as possible. Autobody Aesthetics accepts no liability for any direct or indirect losses—including lost wages, time, or travel costs—incurred by the customer as a result of a delayed, postponed, or rescheduled appointment.
8. Personal Belongings
Customers are strictly required to remove all personal belongings, valuables, and loose items from the vehicle prior to our technician commencing work. This includes items in the boot if rear access is required for the repair. Autobody Aesthetics accepts no responsibility or liability for the loss of, or damage to, any personal items or valuables left inside the vehicle while it is in our care.
9. Limitation of Liability
To the fullest extent permitted by UK law, Autobody Aesthetics’ total liability for any claim arising out of or in connection with the provision of our services shall not exceed the total price paid by you for the specific repair work in question. We will not be held liable for any indirect, consequential, or special losses, including but not limited to loss of earnings, loss of use of the vehicle, alternative transport costs, or loss of vehicle value. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for any fraud or fraudulent misrepresentation.
9a. Statutory Rights Acknowledgement
These Terms and Conditions are designed to clarify the agreement between Autobody Aesthetics and our customers. Nothing in these terms will affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If any specific clause within these terms is found to be legally unenforceable, all other remaining clauses will continue in full force and effect.
If you have any questions regarding these Terms and Conditions, please contact us:
Phone: 01908 040419
Website: www.autobodyaesthetics.co.uk